Shipping

Made to order

SugarWick candles are produced after your order is placed. This made-to-order process helps us avoid unnecessary inventory and ensures each candle is prepared specifically for your order.

Shipping and tracking

Available shipping methods and charges are displayed at checkout. Once your order leaves the production facility, you will receive a shipping confirmation with tracking information at the email address used during checkout. Carrier transit times are estimates and may change during holidays, severe weather, or periods of high volume.

Multiple items

Items from the same order may occasionally arrive in separate packages. If this happens, each shipment will receive its own tracking information.

Address changes

Please review your shipping address carefully before ordering. If you notice an error, contact us as soon as possible. We cannot guarantee an address can be changed after production or fulfillment has begun.

Damaged or missing packages

If your candle arrives damaged, contact us promptly through the Contact page and include your order number and clear photos of the item and packaging. For a package marked delivered but not received, first check nearby delivery areas and contact the carrier using your tracking number.

Questions

For help with an order, use our Contact page and include your order number when available.